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Shipping policy

Effective Date: 2026-05-13

1. Overview

At Valoria Outdoor Spaces, we understand that creating your ideal outdoor living space is exciting, and we want the delivery experience to be just as seamless. This Shipping Policy provides important details about processing times, shipping methods, freight deliveries, tracking information, returns, and delivery-related support so you know exactly what to expect when ordering from valoriaoutdoorspaces.com.

2. Shipping Destinations

We currently ship within the contiguous United States (Lower 48 states). We are continually working to expand our shipping destinations. Please check back for updates.

3. Shipping Rates

  • Free Standard Shipping: On all orders over $100.

  • Flat Rate Shipping: $5 on all orders under $100.

  • No Hidden Fees: Standard shipping charges are calculated and displayed at checkout. Additional carrier-imposed fees for special delivery circumstances may apply.

4. Order Processing

  • Orders are processed within 1–2 business days.

  • Business days are Monday through Friday, excluding federal holidays.

  • Orders placed before 5:00 PM EST typically begin processing the same business day.

  • Orders placed on weekends or holidays will be processed on the next business day.


5. Delivery Timeframes

In-Stock Items

  • Estimated delivery time is 5–10 business days from the date of shipment.

Made-to-Order Items

  • Estimated delivery time is 3–6 weeks from the date of order. Estimated delivery times are listed on each product page.

Orders Containing Multiple Items

  • Orders containing multiple items may ship separately and arrive at different times.

Delivery Estimates

  • Delivery dates are estimates only and are not guaranteed. We are not responsible for shipping delays caused by weather, carrier disruptions, supply chain issues, labor shortages, or other circumstances beyond our reasonable control.

  • Note: Custom-built, personalized, and made-to-order items may enter production shortly after an order is placed and may not be eligible for cancellation, modification, or return once processing or production has begun.

 

6. Shipping Methods and Carriers

We partner with trusted carriers to ensure your package arrives safely, including USPS, UPS, FedEx, and freight carriers for oversized items. The carrier and shipping method will be determined based on the size and weight of your order.

7. Order Tracking

Once your order ships, you will receive an email with:

  • Tracking number

  • Carrier name

  • Tracking link

If you need assistance, please contact our customer service team. 

8. Shipping Insurance

Most shipments include carrier insurance or shipment protection against loss or damage during transit.

Claims related to loss, shipping damage, or missing items should be reported within 7 days of delivery, where applicable.

9. Delivery Issues

Delayed Deliveries

If your order is delayed beyond the estimated timeframe, please contact us:

  • Email: support@valoriaoutdoorspaces.com

  • Phone: 201-429-5288

Lost Packages

If tracking shows your package as delivered but you have not received it:

  • Verify your shipping address

  • Check with neighbors or building management

  • Contact us for further assistance

Once a package is marked as delivered by the carrier, responsibility for the package may transfer to the customer. However, we will assist in investigating delivery issues and filing carrier claims when appropriate.

Damaged Packages

If your order arrives damaged:

  • Take photos of the damaged packaging and items

  • Damaged, defective, or incorrect items must be reported within 48 hours of delivery by contacting support@valoriaoutdoorspaces.com

We will review the claim and work with you to provide a replacement, repair, store credit, or refund when appropriate.

Missing Items

Reporting Missing Items

If any items are missing from your order:

  • Contact us within 7 days of receiving your package

  • Provide your order number and details of the missing item(s)

We will investigate and resolve the issue promptly.

10. Return and Refund Policy

Returns

Returns may be requested within 7 days of receiving your order, subject to the conditions outlined in our Return and Refund Policy.

Conditions for Returns

  • Items must be unused, unassembled, undamaged, and in their original packaging

  • Returned items must include all original labels and components

  • Custom-made, personalized, made-to-order, and certain other items are not eligible for return

  • Damaged, defective, or incorrect items must be reported within 48 hours of delivery

  • Return authorization may be required prior to returning any item

Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

Company Responsibility

If the return is due to our error, we will cover the return shipping costs.

Refused deliveries that are not due to shipping damage, product defects, or carrier error may be treated as returns and may be subject to return shipping charges and applicable restocking fees.

Refunds

  • Refunds are processed after the returned item has been received and inspected

  • Approved refunds will be issued to the original payment method

  • Certain returns may be subject to restocking fees of up to 25%, depending on the manufacturer, supplier, or type of product

  • Original shipping charges are non-refundable unless the return is due to our error

For More Information

Please refer to our Return and Refund Policy for detailed information. 

10. Incorrect Address

Address Accuracy

Please ensure that all shipping information is correct. Customers are responsible for ensuring shipping information is accurate at checkout. We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses provided by the customer.

Returned Packages

If a package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

11. Freight Deliveries

Certain oversized or heavy items are shipped via freight carrier.

Freight deliveries may require a scheduled delivery appointment, curbside delivery service, and customer availability at the time of delivery.

Customers are responsible for inspecting freight shipments upon delivery and noting any visible damage with the carrier before signing the delivery receipt.

Failure to note visible freight damage at the time of delivery may affect the outcome of a damage claim or replacement request.

Customers are responsible for ensuring the delivery location is accessible for freight delivery vehicles.

Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@valoriaoutdoorspaces.com

  • Customer Service Phone: 201-429-5288

Company Address

106 State RT 23, Riverdale, NJ 07457, United States, #1003

Our Customer Service Team is available Monday through Friday, from 9:00 AM to 6:00 PM EST.

12. Changes to This Shipping Policy

Valoria Outdoor Spaces reserves the right to update this Shipping Policy at any time. Changes will take effect immediately upon being posted on our website. We encourage customers to review this page periodically for updates.

Thank you for shopping at Valoria Outdoor Spaces!

We appreciate your business and are committed to providing you with exceptional service.