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Refund policy

Effective Date: 2026-05-13

1. Overview

At Valoria Outdoor Spaces, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through valoriaoutdoorspaces.com.

Scope and Intent

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 6 PM EST

3. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the conditions and exclusions outlined in this policy.

Returns are accepted under the following conditions:

  • Unused, Undamaged, and Unassembled: Returned items must not have been installed, assembled, modified, or used and remain in the same condition in which they were received.
  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Return Process

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

To initiate a return:

  • Contact Customer Service:

    • Email us at support@valoriaoutdoorspaces.com or call 201-429-5288 within 48 hours of delivery.

    • Provide your order number and a detailed reason for the return.

  • Return Authorization:

    • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

Shipping the Return

  • Shipping Method:

    • Use a trackable shipping method to ensure your package arrives safely.
    • We are not responsible for returns lost or damaged during transit.

  • Return Window:

    • Ship the item within 7 days after receiving the return authorization.

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping Costs

  • Customer Responsibility

    • All return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item.

6. Specific Return and Refund Conditions

Returns Due to Change of Mind

  • Eligibility:

    • Items must be unused, undamaged, and in original packaging.

    • Return request must be made within 7 days of receipt.

  • Refund:

    • A refund will be issued to the original payment method, minus any applicable restocking fees, which may vary depending on the product manufacturer or supplier requirements.

    • Refused deliveries may be subject to return shipping charges and applicable restocking fees.

Defective or Damaged Goods

  • Notification:

    • Contact us within 48 hours of delivery.

  • Documentation:

    • Provide photos or videos of the defect or damage.

  • Resolution:

    • We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

Order Cancellations Before Shipment

  • Notification:

    • Orders may only be cancelled before processing begins. Once an order has been processed or prepared for shipment, cancellations are no longer permitted, even if tracking information has not yet been provided.

    • Orders for made-to-order or custom products are final and cannot be cancelled once the order is placed.
    • Orders for standard (non-custom) products may only be cancelled before processing or shipment preparation begins.

  • After Shipment:

    • If the order has already been shipped, please follow the return procedure after receiving the product.

Lost or Missing Shipments

  • If tracking indicates a delivered package but you did not receive it, contact us promptly so we can assist with filing a carrier claim.

7. Exchanges

  • Eligibility:

    • We will replace items that are delivered defective, damaged, or incorrect.

  • Process:

  • Shipping Costs:

    • For defective or incorrect items, we cover the shipping costs.

    • For exchanges due to change of mind, customers are responsible for shipping costs.

8. Exceptions to the Return Policy

We cannot accept returns for:

  • Defective, damaged, or incorrect items reported more than 48 hours after delivery.
  • Items damaged due to misuse or neglect.
  • Personalized, custom-made, or perishable goods.
    • Items made to your specifications or clearly personalized.
    • Items that are strictly Made-to-Order. Orders for these products cannot be cancelled once ordered.
  • Gift Cards and Downloadable Software products.

9. Refunds

Refund Conditions

  • Approval:

    • Refunds are issued after we receive and inspect the returned item.

  • Notification:

    • We will notify you via email regarding the approval or rejection of your return.

  • Condition:

    • Items must meet the return eligibility criteria outlined above.

Refund Processing

  • Method:

    • Refunds will be processed to the original payment method used at the time of purchase.

  • Time Frame:

    • It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

Partial Refunds

Partial refunds may be granted in certain situations:

  • Condition Issues:

    • Items not in original condition, damaged, or missing parts for reasons not due to our error.

Late Returns

  • Returns requested outside the stated return window are not eligible for refunds or store credit unless required by law.

Original shipping charges are non-refundable unless the return is due to our error.

10. Timelines

Return Window:

  • Returns must be reported and shipped within 7 days of receiving the product.

Return Processing:

  • After receiving and inspecting the returned item, we will process the refund within 14 days.

Refund Period:

  • It may take up to 14 days for the refund to appear in your account after approval.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

 Return and Refund Policy.

Valoria Outdoor Spaces
support@valoriaoutdoorspaces.com
1-201-429-5288
106 State RT 23, 1003, Riverdale, NJ 07457, United States